USING GETTINGDOCS
Notifications
The bell, the notifications page, what every notification means and what to do about it, and which are also emailed to you.
The bell and pop-ups
The bell at the top of every page counts what you haven’t read. Click it for the latest, or wait: new ones also pop up in the corner, most urgent first, with a View button.
In the app: notifications
Clicking one in the bell opens it on the Notifications page and marks it read. Mark all read clears the count in one go.
The notifications page
Notifications in the sidebar keeps everything: unread first, read ones in their own tab. Search by person, campaign or wording, and sort newest or oldest first.
In the app: Notifications
- Click a notification for its details: who, which campaign, which document, what is still outstanding.
- The … menu marks one read without opening it, and, where we have a link to the candidate’s ATS record, opens it there.
What each one means, and what to do
Most need nothing from you; they are there so you can see the work being done. The ones that need you say so.
| Notification | What happened | What to do | Also emailed |
|---|---|---|---|
| [Name] sent their [document] | A document arrived and was filed. | Nothing. | Yes |
| [Name] replied by email | They wrote without sending a document. Amy has already answered. | Read it if it needs a person. | Yes |
| [Name] is back in touch | Someone flagged for going quiet has replied. Chasing has resumed. | Nothing. | Yes |
| Document filed to [your ATS] / Document Saved to Drive | A document reached its home. | Nothing. | Yes |
| [Document] sent back to [name] | Amy or your team rejected a document. They were told why. | Nothing, unless it was fine: click it on the campaign and Accept it. | Yes |
| [Document] accepted after all | A rejected document was accepted again. | Nothing. | Yes |
| [Right document] was filed as [other] | Amy found a document filed under the wrong name and moved it. | Nothing. | Yes |
| Reminder sent | Amy chased someone on schedule, or you used Send list now. | Nothing. | No, app only |
| Client needs attention | Someone went quiet for the campaign’s flag-after-silence days. | Send list now, or give them a call. | If Stuck client alerts is on |
| Action required: invalid phone number | Their number can’t receive WhatsApp, so nothing reached them. | Fix the number in Clients. | Yes |
| Message Delivery Failed | A WhatsApp message couldn’t be delivered. | Check their number. | Yes |
| URGENT: Document Upload Failed | A document arrived but couldn’t be saved, even after retries. | Retry it on the campaign. | Yes |
| Document format not accepted | Your ATS refused the file itself. | Reject it to ask for a different copy. | Yes |
| File too large to keep | Over 25 MB. They have been asked for a smaller copy. | Nothing. | Yes |
| Document saved to Drive, not [your ATS] | Your ATS wouldn’t take it, so it went to Google Drive. | Attach it in your ATS yourself if you want it there. | Yes |
| URGENT: Emailed document could not be saved | An emailed attachment never reached us intact. | Ask them to resend, or download it from the email. | Yes |
| File blocked by security check / File type not accepted | A file failed our security check, or was a program rather than a document. They were told. | Nothing, unless it keeps happening. | Yes |
| Document delayed, not lost | The security check is taking longer than usual. | Nothing. | Yes |
| [Your ATS] rule stopped | A chase rule hit an error and stopped. You hear about this at most once a day. | Open it in Settings → Integrations. | Yes |
| Email campaign paused - domain not verified | Emails can’t send until your sending domain is verified. | Finish the domain setup in Settings → Integrations. | Yes |
| Campaign Launched / Campaign Complete | A campaign started, or finished (everyone sent everything, or you marked it complete). | Nothing. | Yes |
Email alerts
Everything except reminders can also be emailed to you. Turn email on or off, and choose whether you hear about candidates who go quiet, in Settings → Notifications.
In the app: Settings → Notifications
Notifications in the app can’t be switched off; only the emails can. Use Send Test Email to check they reach you and aren’t landing in spam.