Client portal

Hand your clients their candidates’ documents, and stop sending them

A portal in your agency’s name where each client’s contacts sign in and find every compliance document for the candidates you place with them, straight from your ATS. No more emailed files, shared folders or “can you send Sam’s DBS again?”

Straight from your ATSNothing to upload. Nothing copied out.
Only their placementsEach client sees its own placements, nothing else.
No passwordsA six-digit code by email, every time.
Every view recordedWho opened what, and when.
The handoff

Three steps for you, about ten minutes

Setting up is once for your agency; after that, handing over a client is a search, a switch and an email. Each walkthrough below is the real screen, and the steps above it light up as it plays.

1You

Prepare your portal

Once, not per client. Pick your portal’s address, switch it on, and choose which documents clients may see. Add your logo and it’s on every page and email.

  1. 1Open Settings, then Client portal
  2. 2Choose your portal’s address
  3. 3Switch it on
  4. 4Tick what clients may see, and save
GettingDocsSettingsClient portal
2You

Give the right people access

Search for the client. Its contacts come straight from your ATS: switch access on for each contact who should sign in.

  1. 1Switch a contact’s access on
  2. 2The invitation opens: add a note if you like
  3. 3Send it, and they’re invited
GettingDocsSettingsClient portalBlue Haven General
3You

They get your invitation

One email, from your agency, that tells them what the portal is and gets them in with a single button.

  • Sent in your agency’s name, with your logo at the top
  • One button that opens sign-in with their email filled in
  • Replies come back to whoever on your team sent it
  • Resend any time, from the contact’s card
In their inbox

Northfield Staffing via GettingDocs · to [email protected]

Northfield Staffing has shared documents for the candidates placed with you

Northfield Staffing

Client document portal

Northfield Staffing has shared documents for the candidates placed with you

Hi Joe,

Northfield Staffing has set you up with a secure portal for Blue Haven General. In it you can see every candidate they’ve placed with you, and open or download their compliance documents whenever you need them.

No password to remember

Always up to date

Private to you

Open your document portal

Sent by GettingDocs on behalf of Northfield Staffing
Your contact’s side

Two minutes for them, and nothing to remember

4Your contact

They sign in with a code

No account to create and no password to forget. A six-digit code by email, every time.

  1. 1The invitation’s button opens sign-in, email filled in
  2. 2They ask for a code
  3. 3The page moves on to the code
  4. 4The code arrives by email, naming your agency
  5. 5Six digits, and they’re in
gettingdocs.comportalnorthfieldlogin
5Your contact

They find every document

Each candidate placed with them, and every document you share for them, with expiry dates and a live preview.

  1. 1Their placements, in the sidebar
  2. 2Every shared document, with its expiry
  3. 3Pick one to preview it beside the list
  4. 4Expand it over the page, never in a new tab
  5. 5Download one, or all of them as a zip
Northfield StaffingClient document portal
6You

You see that it landed

Every sign-in, preview and download is in your activity log, with who and when. Refused attempts too.

  • Filter by sign-ins, documents, refusals or your team
  • A contact who leaves the client in your ATS loses access within 15 minutes
  • Switching a contact’s access off ends their session at once
GettingDocs / Settings / Client portal / Activity
AllSign-insDocumentsRefusedYour team

Today

  • Joe Bishop signed inBlue Haven General09:12
  • Joe Bishop opened Sam Lee, Staff NurseBlue Haven General09:12
  • Joe Bishop previewed DBS certificate.pdfBlue Haven General09:13
  • Joe Bishop downloaded all documents for Sam LeeBlue Haven General09:14
  • A copied link was opened by someone without access. Refused.Blue Haven General · logged09:31
Your ATS

Live from the ATS you already use

The portal doesn’t keep a second copy of anything. Every page reads your ATS as it opens, so the documents your contacts see are the ones on the candidate and the placement right now.

  • A document added in your ATS is in the portal within a minute.
  • Delete it in your ATS and it disappears from the portal too.
  • Contacts come from your ATS: a contact who leaves the client loses access by themselves.
  • You choose what’s shared by the document types you already use there.
In JobAdderSam Lee, Staff Nurse at Blue Haven General
DBS certificateCandidate
Right to workCandidate
Placement contractPlacement
In Joe’s portalNorthfield Staffing, client document portal
DBS certificatePreview · Download
Right to workPreview · Download
Placement contractPreview · Download
Copies kept by GettingDocs: none

On Zoho Recruit or Greenhouse? The portal isn’t there yet, but GettingDocs already chases and files documents for both.

Security and privacy

Confidential documents, handled like it

No document storage

Files stream from your ATS on each request. They’re never written to disk, a database or a cache in GettingDocs.

Checked every time

Every page, preview and download checks again that this contact may see it. A forwarded link shows nothing, and is logged.

Codes, not passwords

A code lasts 10 minutes with five tries. Sessions end after an hour idle, or 12 hours in all.

Only what’s needed

A candidate’s name, job title, dates and the documents you share. Never their contact details or rates.

Nothing left on screen

Previews open inside the portal, not a new tab, and close themselves after 15 minutes untouched.

A full audit trail

Sign-ins, views, downloads and refusals, kept for two years and filterable in your settings.

FAQ

Client portal questions

What is a client portal for a staffing agency?

A private website, in your agency’s name, where contacts at the clients you place candidates with sign in and see those candidates’ compliance documents for themselves. It replaces emailing files, keeping shared folders in step, and answering requests for the same document again.

Do we still need a SharePoint site or shared folder for each client?

No. There is nothing to create per client: no SharePoint site, Google Drive or Dropbox folder, no permissions to set up, and no files to upload or keep in step. The portal shows the documents already on the candidate and the placement in your ATS. Handing a new client over is switching access on for their contacts and sending the invitation.

What about documents that only live in our SharePoint folders today?

The portal shows what is in your ATS, so add those files to the candidate or the placement there once. From then on they appear in the portal by themselves, and anything new you add in your ATS follows within a minute.

Do contacts need a Microsoft account or any software?

No. A browser and their work email are all they need. They sign in with a six-digit code sent to that email, with no account to create and no password to remember, on a computer or a phone.

With SharePoint we have to remove people when they leave the client. Do we here?

Not usually. Contacts come from your ATS, so a contact made inactive there or moved to another client loses access within 15 minutes by themselves. Switching someone’s access off in GettingDocs ends it at once.

How is this safer than sharing a folder link?

A shared link works for whoever it is forwarded to. In the portal, every page, preview and download checks again that this contact may see it, so a forwarded link shows nothing and the attempt is logged. Previews open inside the portal and close themselves after 15 minutes without activity.

Can we move clients off SharePoint gradually?

Yes. Start with one client and one or two of their contacts, and keep anything else as it is until you are ready. The handoff guide has a short message to send your contacts before their invitation, so it arrives expected.

Does GettingDocs store our documents?

No. Every document stays in your ATS. When your client opens one, it streams from your ATS to their browser and is not written to disk, a database or a cache anywhere in GettingDocs.

Which ATS does the client portal work with?

JobAdder, Crelate and Recruit CRM. Zoho Recruit and Greenhouse aren’t supported by the portal yet, though GettingDocs still chases and files documents for them.

Do contacts need a password?

No. They sign in with a six-digit code sent to their work email. A code lasts 10 minutes and allows five tries. Sessions end after an hour without activity, and after 12 hours in all.

Can a client see another client’s candidates?

No. A client only ever sees its own placements, and on each only the kinds of document you’ve chosen to share. A candidate placed with two of your clients has two placements, and neither client sees the other’s contract documents.

How quickly do new documents appear?

Within a minute of being added in your ATS, without anyone uploading anything. You can also press Refresh portal data to show them straight away, and your client has a Refresh button of their own.

Can we see what contacts open?

Yes. The activity log records every sign-in, preview and download, and every refused attempt, with who and when. Entries are kept for two years.

Does the portal carry our branding?

Yes. Your agency’s name and logo are on the portal, its sign-in page and the invitation, which comes from your name with replies going to your team.

Hand your next client over this week

See the portal on your own placements on a short call, or follow the step-by-step handoff guide.

Book a call