Legal

Terms and Conditions

Last updated October 9, 2026

1. Introduction

By using GettingDocs ("the Service") you confirm your acceptance of, and agree to be bound by, these terms and conditions ("Terms"). These Terms constitute a legally binding agreement between you ("User" or "you") and GettingDocs ("we," "us," or "our").

2. Agreement to Terms

This Agreement takes effect on the date on which you first use the GettingDocs application or create an account. If you do not agree to these Terms, you must not use our Service.

3. Description of Service

GettingDocs is an AI-powered document collection service for businesses. It automates collecting compliance documents from candidates and clients over WhatsApp and email, checks what arrives, and files it into the customer's own systems.

3.1 Fees

GettingDocs is sold business to business. Fees, currency, billing frequency and any usage or user limits are as set out in the quote or order form agreed with you. We do not publish standard prices.

4. Account Registration

4.1 Requirements

To use the Service, you must:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Be at least 18 years of age
  • Be authorized to use the Service for business purposes
  • Comply with these Terms and all applicable laws

4.2 Account Security

You are responsible for maintaining the confidentiality of your password and API tokens, and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

5. Subscription and Billing

5.1 Billing

  • Fees are billed as set out in your agreed quote or order form
  • Fees are subject to change with 30 days' notice
  • Billing handled securely through Stripe

5.2 Usage Limits

  • Any user or usage limits are those set out in your agreed quote or order form
  • Exceeding agreed limits may result in service restrictions

5.3 Failed Payments

If payment fails, your account status will change to "past_due" and service access will be restricted. Account may be downgraded or suspended after 7 days of non-payment.

6. Refunds and Cancellations

6.1 Cancellation Policy

  • You may cancel your subscription at any time via your account settings
  • Cancellation takes effect at the end of the current billing period
  • You retain access to paid features until period end
  • No refunds for partial months

6.2 Refund Policy

Due to the nature of digital services:

  • No refunds for partial months or unused time
  • No refunds for unused client allowances
  • Refunds may be considered for technical issues preventing service use
  • Refunds at our discretion for billing errors

7. Service License and Usage Rights

7.1 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use GettingDocs for your business purposes in accordance with these Terms.

7.2 You May NOT:

  • Reverse engineer, decompile, or disassemble the Service
  • Copy, modify, or create derivative works
  • Rent, lease, sell, or sublicense access to the Service
  • Use the Service for illegal purposes or to violate any laws
  • Attempt unauthorized access to our systems or networks
  • Use the Service to send spam or unsolicited messages
  • Impersonate others or misrepresent your affiliation

7.3 Termination Rights

We reserve the right to suspend or terminate your account for violations of these Terms, fraudulent activity, or any conduct we deem harmful to the Service or other users. We may also modify or discontinue the Service at any time with reasonable notice.

8. User Content and Data

8.1 Your Data

You retain all rights to your client data, documents, and content uploaded through the Service. We claim no intellectual property rights over your content.

8.2 Data Processing

  • Client documents uploaded via WhatsApp are processed and stored temporarily
  • Documents are uploaded to YOUR Google Drive (if connected)
  • We retain metadata for billing and service purposes
  • AI-generated messages, reply classification and document checks use the Anthropic Claude API

8.3 Data Deletion

You may delete your data at any time through the Settings page. This removes your data from our live systems immediately. A copy may remain in our encrypted backups for up to 1 month, after which it is automatically and permanently removed as part of our standard backup rotation. Backups are not used for any purpose during this period other than disaster recovery. See section 5.4 of our Privacy Policy for details.

9. Third-Party Services

GettingDocs integrates with third-party services:

  • Railway: Hosting, database and backups
  • Twilio: WhatsApp messaging infrastructure
  • Resend: Candidate email, sending and receiving
  • Brevo: Transactional email to you as the account holder
  • Google Drive: Document storage
  • Stripe: Payment processing
  • Anthropic Claude: AI message generation, reply classification and document checks (see our Security page for what is sent)
  • Your ATS (Recruit CRM, Crelate, Zoho Recruit or JobAdder): Candidate records and document filing, where you connect one

The full list of subprocessors, and the data each one handles, is kept on our Security page.

Your use of these services is subject to their respective terms and conditions. We are not responsible for third-party service interruptions or changes.

10. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, or error-free
  • Results will be 100% accurate
  • All errors or defects will be corrected
  • AI-generated messages will always be appropriate

You are responsible for reviewing AI-generated messages before sending and verifying all collected documents.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

WE SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Business interruption or service downtime
  • Third-party service failures (Twilio, Google, Stripe, etc.)
  • Unauthorized access to your account due to password compromise

12. Indemnification

You agree to indemnify and hold harmless GettingDocs from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Price Adjustments

As we continue to improve GettingDocs and expand our offerings, prices may increase. Existing subscribers will receive 30 days' notice before any price changes take effect.

14. Governing Law

These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England and Wales for resolution of any disputes.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms, please contact us:

By using GettingDocs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

GettingDocs - Simplifying Document Collection